Renaissance St Louis Grand and Suites Hotel

This is a pretty hotel and that's the only nice thing I can say. Rude service, things not in the room that were assured we'd have. Also during check in it was a bad sign as another lady was asking for the number of another hotel.

We arrive with swimsuits in hand and ask for directions to the pool and get there it's out of service - could no one tell us that? I could go on and on.

I like this hotel. If you are attending an event at the America's Center, there is no better place to stay.

The room was comfortable and quiet. The bed is awesome. I liked the bathroom and the Lather brand of products.

I was in walking distance to most locations in St Louis.

When in town you must eat at Charlie Gitto's. Only a 5 minute walk to a fantastic lunch or dinner.

If you need a good haircut while visiting try Pete at the Executive Salon @ 7th and Olive. (5 min walk) I needed a haircut bad while visiting and I was nervous to try someone new. He did a good job.

From the moment I arrived until my departure, I was continually surprised by the fantastic service that I received. I had read some on-line reviews prior to my arrival and was expecting to encounter snobby or rude staff members. On the contrary, everyone I met, from the front desk to the cleaning staff, to the restaurant staff, was friendly and offered great service. I was exhibiting at a convention across the street and encountered some issues with my return shipments. The Renaissance even stepped in and quickly helped me resolve the issues. They truly went over and above expectation. In addition, the room was very clean and comfortable. I would definitely return to this property and highly recommend it to everyone.