Renaissance Seattle Hotel Hotel - Page 1

I used my debit card for the incidental fee on March 8th 2008. On March 13th I still saw the pending charge on my card. I called and they said that the charge should fall off on Friday March 14th. On Match 17th I checked my card again and saw that the charge was still pending. I then called my FI and they advised me that the hotel still have not sent the drop pending transaction on my card. Today is March 25th and they charge is still on there!! I will have to escalate this to their corporate office.

I called the front desk in the morning on the day I was to depart and asked for a late check-out and was told "no". My room had a view of the freeway and I could hear the cars and trucks. I wrote to the hotel to complain about the service and got no response.

Our stay was great. The hotel was clean and comfortable.

The concierge was not knowledgeable about the area.

The hotel had good service. Unfortunately, the key card did not let me into the club despite the fact that we paid for access.