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Renaissance Schaumburg Hotel & Convention Center

4 Stars
This Review
Renaissance Schaumburg Hotel & Convention Center photo

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1551 N. Thoreau Dr.   [edit info]
Schaumburg, IL 60173, United States +1-847-303-4100 marriott.com - see rates
Check-in time: 4:00p    Check-out time: 12:00p
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Be amazed by a Schaumburg, IL hotel boasting a contemporary design that is expressive, yet functional at the Renaissance Schaumburg Hotel... more »
 
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Hotel Review

1 of 8 reviews
 
Protect Your Personal Property – Posted Mar 22, 2007
by MNMike  (1 reviews)
   
         
Horrible
44 year old with a luxury budget, traveling for business

At a recent stay, the bellman dropped my notebook computer and cracked the case. Although I reported it immediately after inspecting it, and followed the 'Loss Prevention' reporting procedures, no investigation was conducted during my stay. After contacting their Legal department almost six weeks later, I was informed they still had not spoken with the bellman involved. Surprisingly however, I received a letter just a few days later stating their "investigation" concluded that they were not liable for any damages.

I submit this warning:

If you should have any personal property damaged by a representative of this (or any) hotel, contact the local Police and file a property damage report immediately, regardless of any "information" the hotel's 'Loss Prevention' department may offer.

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