Renaissance Schaumburg Hotel Hotel - Page 2

The layout was nice and there was plenty of room for the different seminars for our convention.

At a recent stay, the bellman dropped my notebook computer and cracked the case. Although I reported it immediately after inspecting it, and followed the 'Loss Prevention' reporting procedures, no investigation was conducted during my stay. After contacting their Legal department almost six weeks later, I was informed they still had not spoken with the bellman involved. Surprisingly however, I received a letter just a few days later stating their "investigation" concluded that they were not liable for any damages.

I submit this warning:

If you should have any personal property damaged by a representative of this (or any) hotel, contact the local Police and file a property damage report immediately, regardless of any "information" the hotel's 'Loss Prevention' department may offer.

It’s a beautiful new hotel in a good location. They served great food. They have a friendly front desk staff.

This hotel made me feel welcome: They were willing to go above and beyond normal duties.