Renaissance Ross Bridge Resort

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Great 7.2/10 10 reviews
4000 Grand Ave, Birmingham, AL 35226
Hotel Class: 3 Stars

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Official Contact Information & Amenities

Information
259 rooms, 6 floors, Built 3 years ago (2005), Check In: 4:00 PM, Check Out: 11:00 AM 
Amenities
Pool, Hot tub, Spa Services, Fitness room, Business center, Free parking, Room service, 3 Restaurants, 2 Bars 
Room Amenities
Air conditioning, Free high-speed Internet, Cable TV 
Type of Property
Resort 
Recently Reported Price
Prices generally start at $189 per night 
Official Phone Number
(205) 916-7677, (866) 480-7677 
Official Website
Renaissance Ross Bridge Resort 
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10 Unbiased Traveler Reviews

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1.0/10
Stay Away
member icon Bug infested bed&linen
Posted Jan 23, 08 by adscott, 1 reviews 
39 year old man with a moderate budget, traveling for leisure

My spouse and I checked into the hotel after an exhausting day. We woke up and noticed bugs in the linen/blanket. The bugs even bit us and an untrained young girl (Loss Prevention Rep.) arrived and was very squirmish, rude and informed us to report to the Emergency Room and forward the bill. Followed their instructions and hand-carried the bill and never heard from ANYONE associated with the hotel period!. I finally reached a hotel-complain mediator after two months and she informed me that the hotel investigation revealed that the bugs must have fallen from our clothes. I was deeply in shock especially at a hotel of this magnitude and high prices ($240.00) and the customer service was poor, and that's saying it mildly. I was stuck with a $180.00 bill and not even an apology. This incident was reported to the Business Bureau, AAA and many other sites. A lawsuit is in progress but I highly recommend the Embassy Suite, Marriott or another equivalent hotel with GOOD reviews.

I returned to my hometown after serving 20 honorable years in the military and this was the treatment that I received. Later found out that the hotel is rated low because of poor service and untidy rooms. Wow, wish someone had sent me a telegram in Iraq. Hope this is helpful and I can be reached if you have any questions at the e-mail below because the truth is what it is.

Antonio

6.2/10
Good
Hotel Review - Posted Jun 3, 07
55 year old man with a moderate budget, traveling for leisure

I am very likely to return to the Renaissance Ross Bridge Resort.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
6.0/10
Good
member icon Nice, but not worth the money
Posted Feb 9, 07 by ernandcable, 1 reviews 
26 year old man with a luxury budget, traveling for leisure

I stayed one night in the $380 suites. I had a great view, friendly service, but the room was not worth the price.

It may have been a $200 or $250 room, but with tax it's not worth $415. They automatically add on $16 for valet service, that you have to ask them to remove if you don't use it.

10.0/10
Perfect
member icon Killer with a capital "K"
Posted Feb 2, 07 by SILVERGOAT611, 1 reviews 
61 year old man with a moderate budget

I attended a golf outing there in the last quarter of '06. It was outstanding, they have a great golf course, good food, good service, great rooms, a professional attitude, and not one negative.

The folks that haven't been will be as shocked as I was. You would think from the look of the place you were in some European country. I can assure you it is the best in this part of the US, or at least that I am aware of! Go and enjoy, it's a beautiful place!

10.0/10
Perfect
member icon Exceptional excellence
Posted Dec 24, 06 by kriserskine, 1 reviews 
35 year old man with a luxury budget, traveling for leisure

I am originally from Birmingham. I returned home with my wife, also from the area, with our 2two children. We were impressed from the very start. We have lodged here several times and received royal treatment from the time we stepped onto the property. This resort is unique and exquisite. It's not for the faint of heart or traveling on a budget. It is a place where you can get lost and find yourself all in one excursion.

More Reviews: 12 Next

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