Renaissance New York Hotel Times Square

The service is outstanding, I especially love the help that the concierge gave me in making suggestions & reservations for restaurants and other helpful info. about transportation in the city. Due to the noise level, I even called the front desk and asked if they had any ear plugs available so that I could fall to sleep easier and an employee delivered those to my room within minutes. The courtesy shoe shining service is a nice extra touch that I have not witnessed before. I realize this hotel is undergoing a face lift, but I truly thought it was fantastic as it was, so the new changes will be just an added bonus. This is the hotel that I recommend to my friends who I know are wanting to stay in the Time Square area. I hope that with the new improvements, the nightly rates will not increase to the point that I would not be able to afford this wonderful hotel, for that I would be extremely disappointed.

A warning for all regarding the ongoing construction at the Renaissance in NYC (and they WON'T warn you when you book your room !!!):

We have stayed at the Renaissance several times before (we go to NYC every spring for a 3-night vacation stay) and have had wonderful experiences. However, we just came back from our stay and it was a disappointment ... we're from Boston and we felt like we were in the midst of the infamous Big Dig with the hammering and demolition noise and some dust in the common areas.

I am not a snob by any means and realize that some blood must be shed in the name of progress, but paying $369 a night for a room should imply some level of consideration which I don't believe was offered. Bottom line is that when we booked our room over the phone, no mention was made of the construction, and it should have been.

There are a dozen other as-nice hotels in the Times Square area, some cheaper and some slightly more expensive... if you are going to NYC this summer, check them out first.

If we wanted noise, we would have stayed at a Holiday Inn.

The greatest hotel I have ever been to. Its was so amazing. I went to my familys room then 5 minutes later they called and asked if ever thing was okay!

You have to stay there. Also eat at the resturant its got a great veiw of times square. It was so cool I couldnt order!