My family of 4 was given a room with a 3-person maximum per DC law. For over an hour, I was put off by front desk staff (including the front desk manager) who repeated the same excuses as to why we were unable to have the two-bed room we booked. I am disappointed that all staff involved were so unfocused on solving the problem - how to get 4 people the proper number of beds without forcing us to pay $300 for another room (hence another bed). Unbelievable! The bellman suggested to me the ultimate problem resolution - two rollaway beds in the room we were given! That man deserves a promotion or a raise, at least. Also, for such a highly rated hotel, service in the dining room and lounge was inconsistent. From kind, to sort-of attentive, to surly in the lounge. Next time we will look into the Willard Hotel in DC!