I stayed at the Renaissance Hollywood Hotel recently for a conference. Overall, the hotel seems to have everything, but dig beneath the surface and there are a few key things that just seemed out of place for me. If it's a quick trip and/or you won't be in the hotel much, you can find better value in the area. If you want a solid location and close proximity to Hollywood sights and shopping, then stay here.
1. The gym and pool area are on the roof of one of their tower buildings. It’s a great view of the city, yes, but particularly for a conference attendee, a poor location if you're not wanting to be seen working out or in a bathing suit by colleagues. In order to get out of the hotel on that floor to reach the conference area, you must pass both.
2. The hotel is entirely non-smoking. It was not so when I made the reservation months before, but it had changed by the time I checked in. Not everyone smokes, and some may appreciate that the hotel is all non-smoking, but for those of us that do smoke, it was annoying. To date, it is still not noted on their site, and up until the day before I checked in they were still offering smoking rooms as an option. I was more annoyed that even a trigger email hadn't been sent to alert customers. It wasn't until I asked about the room that I was told about non-smoking. And she had mentioned our preference for one when she pulled up our reservation at the check-in desk just five minutes earlier.
3. Toiletries. They’re meant to appear as some ultra-hip LA brand, they were really poor quality with very cool packaging. Skip them.
4. Tipping. I'm all for tipping, but honestly, when your hands are full and you're carrying hot coffee and two bags (yourself) and just trying to get to the counter, to have the guy who opened your car door follow you inside and actually wait for a tip seems in poor taste to me. This happens a lot in big cities, particularly LA and NY, but I've never seen a guy quite so eager to get a tip for merely opening a car door.
Because this hotel stay was for a conference, I needed to be close and I dealt with it. I prefer other properties in the LA area (Santa Monica's Viceroy is a favorite) and next time I'm needed to stay in Hollywood I'll definitely find another property.