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Renaissance Chicago Hotel

4 Stars
 
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1 West Wacker Drive (Loop)   [edit info]
Chicago, IL 60601, United States +1 312-372-7200 marriott.com - see rates
Check-in time: 3:00p    Check-out time: 1:00p
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As the premier Chicago luxury hotel, the Renaissance is an urban sanctuary embodying the sophisticated ambiance of a uniquely upscale... more »
 
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average guest rating 3.6 out of 5

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Great place to stay in downtown Chicago – Posted Jun 29, 2009
by judy77  (1 reviews)
 
         
Excellent
58 year old with a moderate budget, traveling for leisure

The view out my window was breathtaking. We looked out at the Chicago River and the lights of downtown. Room was great as was the staff.

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i would stay here again – Posted Nov 10, 2008
 
         
Excellent

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

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2 out of 3 people found this review helpful
What a disaster!!! – Posted Aug 03, 2008
by 40andunhappy  (1 reviews)
   
         
Horrible
40 year old female with a moderate budget, traveling for leisure

Avoid this hotel. It's supposed to be one of the best in Chicago, but I'm proof that this place is not all that it's cracked up to be. We ended up cancelling our reservation and having to move to the Omni Hotel on Michigan Ave. Thank goodness because the service at the Renaissance was a joke. We arrived after check in time, only to find out that our room was not available. We spent 2 1/2 hours in the lobby while my husband tried to get some answers from the front desk. He even spoke to the manager. No one seemed to care that I was spending my 40th birthday in their lobby and missed our dinner reservation. The lobby is gorgeous, but the people are rude and very difficult to work with. We just wanted a room with 2 queen beds, which we reserved...but it was not going to happen, even though we were told that our room was being cleaned...for 2 1/2 hours. RIGHT!! Our family strongly recommends that you look past this hotel...it's not worth the stress. You would be treated better at a Super 8!

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I am a "road warrior" Platinum Member – Posted Jun 11, 2008
 
         
Excellent

I am a "road warrior" Platinum Member of Marriott and Diamond Member of Hyatt. This property won as the best city Renaissance in the country for 2007. The location is the best in Chicago. The views of the river, Trump tower, and Wrigley Building are ...

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It's a nice place, good view of the – Posted Jun 11, 2008
   
         
Good

It's a nice place, good view of the canal if you pay extra. we ordered breakfast twice - it wasn't all bad but we've had better. the hot air thermostat in the room wasn't working properly, there weren't any hangers in the bathroom to hang the towels ...

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Park N Fly – Posted Feb 24, 2008
 
         
Excellent

This is a very clean property. The staff was very friendly. The parking is in a parking ramp. The cost was very reasonable. Very nice Hotel.

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Hotel Review – – Posted Apr 02, 2007
   
         
Good
44 year old female with a economy budget, traveling for leisure

I am very likely to return to the Renaissance Chicago Hotel.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Great place! – Posted Nov 28, 2007
 
         
Excellent

The hotel was beautifully decorated, the views outside our windows were breath taking. The hotel staff helped us with directions getting around chicago. The entire staff was helpful and everyone we encounted was very gracious.

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My husband and I had a very upsetting – Posted Nov 23, 2007
   
         
Horrible

My husband and I had a very upsetting experience at your hotel today. I booked a room for my husband and me to celebrate his birthday and was told that my room would include a hot tub and separate shower as well as Champaign and Strawberries. When ...

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Great location – Posted Oct 08, 2007
 
         
Excellent

I loved the hotel. The staff was friendly, the room and bed was just outstanding and the view was breath taking. The room that we had overlooked the skyline of the city. Everything we wanted to see and do was in walking distance. We enjoy our stay...

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