Renaissance Chicago Hotel

The location was excellent, the service was fabulous, the rooms were beautiful, housekeeping was very attentive and everything was done on our own schedule. They had twenty four hour room service, the children's menu was very reasonably priced and they had a Starbucks cafe and a Krispy Kreme in the lobby! The only negative was the room service. It was too slow to answer the telephone, sometimes they did not answer at all, they brought up incomplete orders as something was always missing from the trays. The hotel is excellent value for the money, it has a convenient location to all transportation and a very helpful and knowledgeable concierge!

This hotel made me feel excited: The staff was friendly and outgoing, eager to please, they seemed to proactively make recommendations and suggestions when asked any question. I loved the energy and the vibe of the hotel, without being loudly or noisy. It was definitely alive and bustling.

I think that people staying in hotels should have the option to stay in rooms where they can smoke. No-smoking policies will keep me out of hotels that I'm paying for. Unfortunately, this was a business trip, so I was stuck going outside to smoke. It's a great hotel, but I wouldn't come back if I was paying unless I could smoke.

This hotel made me feel entertained: There was a lot going on at the hotel.

The only problem we had was with parking. It should be included in the room rate.

The Renaissance was beautiful, clean, and everything we expected. The location was perfect, there were many sites to see within walking distance.