Renaissance Austin Hotel Hotel - Page 4

The front staff needs to be more 'welcoming' to all that stay, and perhaps be a little less judgmental, or at least to hide it. The overall experience was nice.

This hotel made me feel comfortable: I felt that the front desk personnel could have been much more polite; I was treated as if were below them. My children were with me as usual and they are quite well behaved, yet the front staff nearly scowled as we walked to the front desk!

This hotel made me feel secure: There were hotel employees located outside during the evening so you didn't feel uncomfortable walking in the parking lot.

It was unusual to have a problem as I did on this visit.

This hotel made me feel secure: The room was secure with its 3 locks on the inside.

Every time I stay at the Renaissance in Austin, Texas, I received only quality service from the quality staff.

This hotel made me feel pampered: I was attending and presenting at a conference held at the hotel. There was a fruit tray and a welcome card in my room when I arrived.

I am confident that my stay at the Renaissance will always be a pleasure.

This hotel made me feel relaxed: The beds and temperature were very comfortable, and the lighting was excellent.

It was wonderful. I went to a wedding, so I was surrounded with many friends in the hotel.

It was a beautiful hotel with nice meeting rooms. However, the banquet room downstairs (it seemed to have been a parking garage at one time) was not at all good for seating a large number and presenting programs. The sound and light technicians were very helpful.

This hotel made me feel welcome: I appreciated the smiling clerks, accurate check-in, efficient bellhops, valet service and the knowledgeable concierge. They served great food; chocolates were left on the pillows and the bed covers were turned down. Check-outs were efficient and fast. Overall, they exceeded expectations.

Being located adjacent to a shopping/restaurant center which could be reached on foot was a big plus.

This hotel made me feel welcome: I liked the friendly and caring attitude of all staff.

I normally travel with two specialty dogs (TV and modeling dogs) and this Renaissance treats me so graciously even though I have animals.

This hotel made me feel respected: I stay there every time I make a trip to Austin (4-7 times per year) and they always treat me as though I am an important person.

This hotel made me feel excited: They provided prompt and expert service.