My fiancee and I had a horrible time trying to block rooms with the Renaissance Hotel. They double booked the shuttle, and gave it to another group after promising it to us and then omitting it from our contract! They also were very unresponsive; taking at least a week, if not more, to return our calls. I spoke with the manager about the issues and they did very little to try and resolve the problem; they gave us a nominal discount
We went with the Homewood Suites by Hilton and had a MUCH better time. They were very friendly, warm, responsive, and professional. Homewood's rates were actually less expensive than the discounted rate we got from the Renaissance AND they are providing a shuttle at no cost!