Renaissance Agoura Hills Hotel Hotel - Page 1

My fiancee and I had a horrible time trying to block rooms with the Renaissance Hotel. They double booked the shuttle, and gave it to another group after promising it to us and then omitting it from our contract! They also were very unresponsive; taking at least a week, if not more, to return our calls. I spoke with the manager about the issues and they did very little to try and resolve the problem; they gave us a nominal discount

We went with the Homewood Suites by Hilton and had a MUCH better time. They were very friendly, warm, responsive, and professional. Homewood's rates were actually less expensive than the discounted rate we got from the Renaissance AND they are providing a shuttle at no cost!

It’s convenient to my family and I have used them before.

It was excellent. I suggest that customers join the Marriott Frequent Stay club. It speeds everything up.

This hotel made me feel secure: The room was quiet and well insulated from the noise of the large event being hosted on the ground floor. It was alive with people who were conducting themselves with a lot of maturity and poise, surprisingly enough!