Red Roof Inn Jacksonville Orange Park Motel

I made a reservation morning of travel date in late 1/2007. I was given confirmation and a room number since I needed the ground floor for limited mobility.

I got in after 9 pm and room had been given to someone else. I was assigned a second floor room and went back since could not climb stairs. I got a second room and put the key in the door and opened it to find three other people already in it. I went back to front desk and got no resolution. I left and went to another motel at 11:30 pm.

I called the next morning to find out what happened. The desk person thought I was in the second room. I got that changed and got back into original room for remaining two days of my reservation. I asked the manager to call and discuss the episode. No call. I wrote to the manager on 2/4/2007 and have received no reply as of 3/9/10. I called last week and left another message, but I still got no call. I was trying to resolve situation because I needed 8 rooms for graduation at JAX NAS for last week of March.

The only good thing was young lady at front desk on Friday and Saturday mornings and her service. The rooms were adequate. They permitted my two small Chihuahuas. I am not planning to every come back to Red Roof Inn regardless of how many times I come to Jacksonville NAS and area. There's no excuse for the treatment I received.

Never have I ever been given a key to a room that was already assigned and occupied. Imagine my and the room occupants surprise when we both had keys that fit!

The front desk is very nice. Once, during their construction, they helped me get a room at the other cross town hotel.

This hotel made me feel welcome: Every time I go there, they always smile. Their happiness seems to be contagious for them. The best is that they always make check in seem fast with conversation about the local situation and events.

The location is in a not too nice part of town. It is noisy and the room smelt badly. We did not feel very safe.

It was clean and convenient to whom we were visiting. The price was ok.

It a pleasant place to stay and there are no problems with it at all.