Ramada the New Yorker Hotel

I generally like to stay at 2-3 star places, and this one was far below this level. Generally, you'd expect clean hallways and rooms (yes, they are doing renovations...but I never saw ANY construction or signs of it anywhere. This place was just dirty), you'd also expect water glasses (not plastic Motel 6 things), perhaps a coffee machine, a working AC/Heating system (it wasn't just my room--I froze all night, while another colleague was sweating), and MOST DEFINITELY more than 6 inches between the bed and the TV unit. I have no idea how they managed to get any furniture in this tiny room. I'm a size 2 woman, and I was very cramped.

The staff greeted me at check-in with, "Gimme your credit card and ID." Along with, "we don't have any business credit card on file, your company must have not made a reservation." I find that rather unlikely, not to mention poor customer service. There was no bar (nor could they recommend anything for a weary traveler), just a newsstand. The business center is very expensive (50 cents per minute, and $1 per page for printing). And the overall price compares to what you would get for a 4-star place in any other big city, not this dump. This place does have great historical value, and I'd hate to see it close, but it is in desperate need for new management.

The only redeeming quality (which is why I rated the New Yorker a 2.0) is its location. I highly recommend not to stay here unless you have no other choice.

It was an average hotel with a friendly staff.

This hotel made me feel relaxed: The pool and the room service made me feel relaxed.

The exterior of the New Yorker is old, but fun. The lobby was nice and clean and the elevators were nice, too. But once we stepped off the elevator and onto the 23rd floor, everything was in disarray and in desperate need of a makeover.

Our room was worse. There were holes in the walls, busted base boards, and a clear reflection in the mirrors was hard to come by. The concierge was not helpful or accommodating. The housekeeping staff was fantastic and prompt. Some remodeling was going on and it was very loud. The pull-out couch was not worth sleeping on. The walls are not a great sound barrier since sirens and rain hitting the window air-conditioning unit would keep us up all night.

The complimentary continental breakfast was excellent, if you could find a seat. They had 50 floors of people trying to have breakfast at the same time in a room that held 10 small (4 person) tables.

The location of the New Yorker is great. It's within walking distance to Times Square and the Empire State Building.

The bathroom was gross as there was mold on the walls. The room was small but you can't beat the price for the location.