Ramada Plaza JFK Hotel - Page 1

Although I was lucky enough to get one helpful front desk person, you can hardly ever get a real person on the phone number stated, a bell person was horrible that my phone call was transfered to rooms before finishing my sentence, he doesn't know how to connect line to different departments, instead I got hang up. Rudest hotel person I've delt with. I wouldn't recommend this hotel to anyone.

I'd rate it a zero but it wasn't an option.

I booked this hotel because my flight was cancelled and I didn't want to sleep at the airport..what a mistake. Upon arriving I was told I didn't have a reservation. My confirmation number wasn't showing up. I spent $300 just to be told they were booked. With no help from the staff I called hotels.com and they said they would fax a copy to them..Finally I got my room. OMG, the bed had a huge dent in the middle and both of us kept falling in the hole all night.

My daughter and I had lumpy pillows and when Icalled front desk or any other extension..no one answered..No one seemed to care about customer satisfaction in this hotel. We were packed into the shuttle and had to wait 15 minutes until it was exactly to the 1/2 hr..It was full and we weren't waiting for anyone and she insisted we had another 3 minutes..Bogus..I have never seen anything like this before.

This hotel is a disgusting piece of crap and it needs a complete makeover..the staff,service and accomadations are disgusting and it gives Ramada a zero rating in my book.

Never ever stay at this hotel...It's a total ripeoff. Save your $$

I agree that 1 is too high. This place is filthy and sketchy. There was caked dirt and mold in the bathroom, the furniture and lamps were actually sticky, and the internet didn't work. When the shuttle pulled up behind it, I thought it was an abandoned building. Do yourself a favor and sleep on a bench in the airport.

We stayed at this Ramada and a ‘one’ rating is much too high. We experienced poor shuttle service (45 minutes), slow check in (and the guy before us got a room already occupied by a sleeping couple and had to start over at midnight), a repugnant room, repeated fire alarms through the night (six of them), an outrageously priced and just plain nasty breakfast buffet and no matter their position, uncaring staff. I would sleep on the street before returning to this hotel.

Stayed at hotel 3 years ago, awful service and VERY dirty. Seriously I stayed at a homeless shelter with better accommodations. Bed bugs kept me up all night. Work wants to put me in this hotel again. Ha yeah right I will NEVER stay at any RAMADA again.