I boarded the hotel shuttle from the airport, only to be squashed by the huge number of passengers crammed into the tiny shuttle. There was not even enough room for a family with small children so they had to wait for another shuttle. The shuttle didn't come often enough, I asked the driver if this was pretty common, and he said that it was like that all the time.

1. get more shuttles

Once we got to the hotel, I was first in line at the check in counter and asked the desk clerk if they were going to call someone to help him with the line of 20 people behind me. He said he was on his own! These people behind me probably had to wait a half hour in line just to get to their rooms because the hotel was understaffed.

2. get more desk staff

I got to my non smoking room. I turned on the lights and noticed there were cigarette burn holes in the comforter. I took a shower and the water wouldn't drain. I went to go to sleep and the pillows were so overstuffed that they were pretty close to unusable, laid down in the bed and it was worn down to the inner spring, poking me in the back while my feet hung off the edge of this tiny bed. I'm 6'2", not the tallest person in the world.

3. get new beds, comforters, shower drains

I am never visiting this awful faux-indian lodge again.