Ramada Inn Crossville Motel - Page 1

This is a clean, economical hotel for a budget traveler. I made sure to check the room before I checked in, and it matched my requirements of a clean room, easy entrance to my room, and quiet. I will be back soon.

This was a great hotel for someone traveling on a budget such as myself. It was conveniently located near I-40 and I liked that I could park my car in front of my room. The front desk staff was helpful in giving directions to places I needed to go visit. I really liked the new Diamond Bit Lounge that opened recently inside the hotel. It's the only hotel in Crossville with a Lounge at the hotel, which was nice in that I didn’t have to drive.

The location was convenient. It had easy access to I-40. We traveled with a small dog and we were given a pet friendly room, which was adequate, but it was used by other pet owners. I think that the room was overpriced. We were charged an additional fee for the pet and another adult. The continental breakfast was unappealing.

They provided fast help at desk for both check in and check out.

This hotel made me feel relaxed: I slept in a comfortable bed. The room temperature was comfortable when I walked in. The continental breakfast had multiple choices.

I noticed that the breezeways were dirty, and the landscaping was long neglected. The minute we walked in the door of our room, I sensed something was wrong. There was a half a pot of cold coffee in our coffee maker. The shower curtain was torn, there was mold on the toilet and floor, the drain in the sink was broken. The towels in the bathroom said "Hampton Inn" on them! The carpet had a bad odor. There was no clock radio. I called the manager and he said he would come to the room, he never did.

My family went to the front desk to complain to him, observing the dirty windows in the lobby on the way, and he hid behind the policy that we had 15 minutes only to inspect the room. He would not refund our money, $133.00. I tried to reason with him and he literally went back to his office ignoring us. Since we had to stay the night I went for some ice, the machine was broken. I passed a Ramada employee on the way and confronted her about this peculiar motel. She told me that working there was a nightmare and she was going back to work at McDonalds! This was such a horrible experience, I will never be back.