The room was very nice. Yes, the hotel could use updating but still very comfortable for the $$ charged. I would stay here again if in the area.

The room was good, clean, large, comfortable. Price for Wednesday during the Cheyenne Days was satisfactory, but for Thursday the price doubled. I had seen the Rodeo on Wednesday so I left Thursday after deciding it wasn't worth the doubling price. The Buffet at the inn was not satifactory (ie, the BBQ ribs were dry and not of good quality in my opinion). The advertised Happy Hour priced beer wasn't available. At checkout I couldn't get a receipt showing I had checked out and wasn't going to stay two nights as I planned (I had made reservations for two nights thru an Internet booking agent). I was assured that I would be charged for only for the one night. We will see.

We ended up at the Hitching Post after being unable to get lodging right off the highway. It's just a few miles down the road but worth the drive. Great decor and ambiance in classic western style. The room was comfortable and clean. Great...

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The desk person was not very helpful!

It had the things needed for the stay such as shower beds.

When planning our wedding reception, my husband and I wanted to give our business to local merchants, so we chose the Hitching Post Inn in Cheyenne. What a mistake!

Our event coordinator, was very young and very inexperienced (she had only been doing event planning/coordinating for 3 months). Lauren was also extremely unprofessional and severely incompetent. She failed to fully explain the differences in the catering packages when we were making our meal selections. This resulted in our not getting what we thought we had paid for. There were no place settings or silverware at the tables. We were provided with only small, salad-sized plates for the buffet and our guests were not allowed to go through the buffet line a second time - even though they could not fit everything onto the ridiculously undersized plates during their fist trip through the buffet.

She also guaranteed that we would not run out of food. There were approximately 20 less guests at our reception than what we RSVP'ed for...yet we still ran out of food! A couple of our guests arrived after everyone else had gone through the buffet, and were told by the serving staff that there wasn't any prime rib left for them. In addition to not having enough food, what food we did have was cold.

On the day of our reception, she arrived at the facility 1-1/2 hours late. Nothing was set up and ready for us to decorate and none of the staff who were present knew anything about our event, so they could not help us. The staff tried calling and paging her, but she never responded. When she finally showed up, she informed us that (and I quote her), "You know, I have a life outside of my job!" Everyone who heard her (eight people) could not believe that she responded to an upset customer in such a disrespectful and inconsiderate manner. We were shocked!

She made changes to the table set-up the night before our event without consulting me. She reduced the number of tables that we were using by two tables. Her explanation for the change was that there was a large event planned for the next day and they needed the tables. Her attitude implied that our event was smaller, therefore it wasn't as important as the "large" event planned for the following day... so we could do without a couple of tables.

She told us that she would be in the lobby of the hotel when our reception started to direct our guests to the rooms where our reception was being held. She disappeared before it even began and was nowhere to be found the entire night.

Allow me to say...My husband and I are not cheap people. We are both professionals who possess strong work ethics and morals. We simply believe that a consumer should get what they pay for. We took our complaints to the general manager. His reaction was rude and even hostile. He told us that he did not believe that she acted unprofessionally or unreliably. He only discounted less than 5% of our total bill.

We feel that we did not receive what we paid for. We paid for a hot meal that fed all of our guests. We did not receive what we paid for. We paid to have the services of a professional, reliable event coordinator. We did not receive what we paid for. To top it all off, we were treated with disrespect and indifference.

The lack of professionalism and customer service at the Hitching Post Inn is nothing short of abhorrent. We strongly recommend that you do not plan any event at the Hitching Post Inn!

They have no heat in the fall and no A.C. in the spring. Their answer is take it or leave it. For $115.00, shop around. Front desk and Manager don't care.

The best part about this hotel is the cafe inside. The staff was excellent and so was the food. The history of the building and the family that started it was very interesting!

The hotel has a well kept old fashioned feeling about it.

They give attention to service and detail. The courteous staff is always friendly.

The hotel was very clean and the staff was efficient and courteous.

It is an average Best Western hotel that has been added on to many times. The staff is pleasant enough and they handled our conference with minimal problems.