To whom it may concern:

October 5, 2009 I stayed at The Grand Hotel, 4400 Brandywine, Peoria, IL. The gentleman at the desk was very helpful at check-in. That is my only compliment for this hotel.

The elevator reeks, has holes in the door and there was popcorn on the floor, in the same place, for my entire stay.

The bathroom in my room had a dropped ceiling and all of the tiles had black mold on them. Some were broken, two were not set in correctly so there were holes in the ceiling above the shower and two other tiles kept moving periodically.

The ice machine on the third floor did not work and appeared to not have been working for a while. It smelled like an old refrigerator and was also molded. I went back to my room to call the front desk for the next closest ice machine and the phone was dead. The ice machine on the second floor did work even though there were parts missing and it too had mold.

The fitted sheet would not stay on the mattress. It came off as soon as I pulled the top sheet back and of course got worse throughout the night. I woke up suddenly at 4am itching ferociously and yes I did have a few bites on me that appeared shortly after.

With all of this I didn’t want to lie any of my items on the hotel surfaces so I hung my nightclothes on the back of the door. Unfortunately I left them there upon checkout. I realized this about 10:30pm when I was in another city. I immediately called the hotel and was transferred to housekeeping where I left a voice mail stating what I left and in what room. The next morning I heard nothing. I called and left another voice mail and did get a return call. The housekeeping supervisor told me Angie cleaned my room and was off that day. I asked her to please check the room for the items and call me back. After a couple of hours with no phone call, I called the manager Kim Fady and left voice mails every hour and finally got a return call after four voice mails. She assured me she would check into it and get back with me. Not hearing anything from Kim, I started calling and leaving more voice mails. When I finally talked to Kim again she told me the items were not on the property and when Angie returned she would personally ask her about them and they would call me together. The next morning, I had heard nothing by 11am so I called and once again had to leave several voice mails before getting a response. Friday morning Shirley, in housekeeping, and Angie called me. They were very rude and abrupt and told me I probably left the items somewhere else. After talking to them, I called and left a couple of more voice mails for Kim. On October 13th I finally spoke with Kim. As always, she started the conversation off with “I was getting ready to call you back”. Shirley and Angie told Kim I was checking other places for my items. After I told Kim this was not true, I told her the conversation from Friday morning as close as I could remember it. She at the point told me she was not legally liable and the owner would not approve payment for my items. I realize hotels are not legally liable and I am at fault for leaving my items, however the more I pursued this the more I felt wronged and at this point it’s the principle of the entire situation. What Kim didn’t realize is I had searched the owners of the hotel and Fady and Fady Hospitality, Nick and Bill Fady own it.

The items I left at the hotel are a Lucky Brand zip up sweatshirt (brown with rust and off white daisy like flowers with the words Lucky Brand on the front), a pair of turquoise plaid Old Navy brand night pants and a pink tank top.