Just wanted you to know that we had a horrible experience at the hotel Radisson in Newport Beach. We and our daughter prepaid for rooms 4 months in advance and when we went to check in, they had sold our rooms to others. They said a reservation booked through the net was not binding and they had booked 4 weddings on that day and the weddings were their top priority. After talking with several junior managers, we were able to get 2 rooms. One room was partially clean (no towels or soap) the other room had no sheets, soap or towels and personal items had been left behind...you don't want to know what those items were. The list goes on. No pool use after 3 PM, and the parties (brass instruments) lasted until midnight even though the junior manager stated that the music would end at 10 PM. Even though we were on the 4th floor, the bedspread actually vibrated with the base decimals. Most overnight guests were treated as we were, not like guests. This is not a three star hotel!!!! During our week stay in California, this was the only hotel where we had a terrible service or lack of. I am wondering about the guarantee of 100 Percent satisfaction. When I aked them about that the next day, I was told I could not have any receipt from the night stay. I guess they didn't wish me to have paper trail... I do have my Visa statement and confirmation numbers from my booking. I am really amazed at the people who represent the chain. But I must say that I didn't check the reviews on this hotel. Sure wish I had!