I booked a room here because of the somewhat decent price and proximity to Disneyland for my wife, two children and myself.
I called twice in the same day just to double check that our unusually late (or early 2 am!) arrival time and all was known to avoid any confusion or problems. When we arrived, tired and ready for rest after a long drive, the nice lady at the front desk gave me our key and off we were. When we got to the room, my children walked in first as I held the door open for them and my wife. Then I was just about to flip the light switch on when my wife gasped "There's someone in here!" I looked up and saw feet hanging off one of the beds and shoes and clothes, etc. all over the floor!
I grabbed my children and we hurried back to the elevator to make our way to the lobby. The nice, young lady apologized and gave me another key. I accepted the apology and went to the next room that was filthy and reeked of cigarette smoke. I went back to the desk, smiled and said, "I'm sorry, I think we'll just go somewhere else." The lady smiled, took the key back and said, "Ok, have a nice day."
She was polite, but anything but helpful. Don't go to this hotel!