Radisson Hotel Charleston Airport

The shuttle van was waiting for me at the airport when I arrived which was very nice after flying all day. He was a real friendly man. When checking in the girl was brand new and as far as I could see she was doing perfect. I later saw that girl crying in the parking lot because she got fired. I think that the manager should have been the one to go unemployed, as she was not rude but definatly not friendly. My room was comfortable with just a few housekeeping issues. I ate the lunch buffet from the restaurant for lunch. It was wonderful and cheap!!! With only that one exception, all of the staff that I came in contact with were very friendly and more than willing to help

I was at the hotel during the same time as the previous reunion. Sure the place is a little older, but the rooms are nice, great beds, and the bar is ok, and it is close to the airport and the I-26 and I-526. Very easy to get downtown and to the beach.

I was part of a Naval Veterans reunion who had booked this hotel for a reunion with 100 rooms. The first issue was with reservations as we had a group discount for registration. Way to many people had problems with their reservations even though we were on a separate group list. confirmations numbers where issued and room type guaranteed and upon arrival where not given what was booked especially for the handicap rooms. #2 was the Horrible food and kitchen service in the restaurant. The poor wait staff was subjected to the wrath of every one as the cook and internal kitchen could not cook more that 1 meal at a time and it was usually some thing wrong such as serving moldy bread to taking 1 hr 40 minutes for a chicken sandwich and it was cold and raw . Complaints to the level of the manager were met with remarks to Paying customers and even after meeting with the Hotel Department heads prior to the group coming to the hotel and we were guaranteed great service . WRONG

One person with a disability ( missing limb ) was laughed at by the front desk when he asked how he could stand up to take a shower with only one leg and had requested a Handicap room . American with Disabilities Act was not in effect at this hotel. Rooms had issues ranging from housekeeping not cleaning the rooms to multiple requests for rooms repairs like water leaking on the carpet to Electrical items not working and a request was asked to the front desk for 4 days in a row and the person in the room took it apart to get it working. House keeping was notified of the times which the group would be out of the hotel to get the rooms cleaned and every day some rooms were not done until almost 3 pm even with the Management's word that issues would be taken care of.

The only thing which saved this groups reunion on 170 people was the dedicated employee who was the catering director and personally was there every day & night to make sure that the two special events were done to the best of her ability and it showed. The apparent ownership ( new owner) has only the bottom line in mind and customer service is non existent and Profit is # 1 with him . Upper management would tell their employees to leave is they did not like how things were run even as they tried to do every thing in their power to correct the major issues for those staying there. They were very aware of the number of days and counts who would be at this hotel but chose not to staff it to accommodate the 100 out of 138 rooms we booked for our reunion

The Radisson name got one giant black mark from 170 people

traveler 46

I loved this hotel. The staff was very friendly and knowledgeable. They never made me feel unwelcome and I stayed for almost two weeks. I would definitely recommend and stay again.

This hotel made me feel comfortable: I was able to ask them for anything at anytime and I was able to use the gym which was great. The maids were very efficient at replacing needed items in the rooms and respecting our privacy when we were occupying the room.

I felt at home in this hotel and very comfortable with myself and my belongings. The staff was excellent and friendly and never made me feel like a burden. I will definitely stay at another Radisson on my next vacation.