Quality Inn of Alexandria Hotel

This was the worst hotel we've ever stayed in. We were supposed to be there for eight nights, but ended up checking out after two nights. There were two of us, but we could somehow manage to have only one set of towels. And, they were always dirty! There were stains that looked like shoe polish, blood, and nail polish, etc., on each towel. The "white" washrag was grey-yellow and smelled bad. When we asked about more towels, we were told that they never seem to have enough towels and "that's just the way it is around here". And as for the dirty towels, the response was "Oh well". Additionally, we were in a non-smoking room that really smelled of smoke, and the pool was filthy. Never again!

I have stayed at this location several times, so I was very interested in the other reviews of this property. They're true in some respects and harsh in others. It's not the end of the world if the restaurants are next door to the Quality Inn instead of on-site -- really! As for the attitude of the front desk staff, I think the real problem lies with the owners. They are so openly rude to their staff that the attitude can't help but trickle down to the customer service. As a result, this place comes off like your stereotypical Deep South motel run by an Indian family. There are plenty of other places in Alexandria where you can stay, believe me!

Four of us traveling on business were booked into this establishment and were never more shocked to see the condition of the property. While we could have overlooked the malfunctioning A/C, door locks, and the cleanliness of the rooms, it was impossible to ignore the outright refusal of any of the staff to assist their guests even when the request only amounted to assisting with getting a taxi!

There was no restaurant on premises as advertised on the web site, and the so-called free breakfast was by far the worst display possible. Overall, it was a very poor example of a Choice property and should be removed from their site. They also need to be reported to to the BBB as our stay violated the contract between property and guest.

This place lists a restaurant on site with several travel sites, but it does not have one. The free breakfast is a shame, instant grits from a pack in the South! The staff, including the front desk supervisor, is not helpful regardless of the request. The A/C is not reliable and they don't repair it when reported. The door locks just stop working for no reason. At check-out, the printer was not working and the receipts and bills were unreadable, the staff did nothing, and told me to write in the amount over the black smears. There was no evidence of security, although the hotel is in a questionable of town. The rooms are not clean and the showers barely function. The worst part, there are other places close by that are not only much nicer, but actually charge less. The owner needs to make an effort to train the desk staff that assisting the guest is more important than watching the TV in the lobby.

I arrived at the airport and could not get a taxi to transport me to this hotel. The front desk manager refused to assist in any way when I called. The hotel lists a restaurant which is not in the hotel but down the street. There were four of us on business and out of the four rooms, two had malfunctioning A/C which the hotel would not fix during our stay.

The showers had virtually clogged drains and shower heads. My room had very dirty furniture, the easy chair was matted and greasy. Our company had made direct billing arrangements prior to our arrival, but the hotel front desk manager knew nothing about it and refused to call anyone to solve the problem. For the price we were charged I would have expected much better service. Most of our problems were the hotel's responsibility under its guest contract or could have been resolved with little or no effort on the part of the staff.