Quality Inn and Suites Richmond Hotel

It is an older building with slow elevators.

Terrible. So not worth the money.. Well, the front desk staff was very rude and couldn't even fulfill a basic request such as calling our room to let us know when our pizza arrived, even when we called to let them know that we had ordered one. When the delivery guy came he was told that nobody with our name was staying there and we know that the delivery guy talked to the same guy we talked to b/c he was the only man working the front desk. We gathered all this from the pizza place. When we asked the lady working the front desk about this we treated rudely and with a "sorry about your luck!" attitude. We got a room with a jacuzzi and the tub was 5 feet from the bed with no partiton or privacy or anything. I watched the bedroom television while sitting in the tub. The lady working the breakfast talked with a friend who didn't work there, or was at least not on duty, who insisted on chewing his gum so loudly that all the other hotel guests in the room were looking at each other with the same disgusted expression. The only nice person we encountered was upon check out when she gave us $10 off the bill, which was nice but much too little too late. I would not recomment this hotel and I will never stay at a Choice Hotel again if at all possible.

We have two small dogs and everything went very well. The room could have been cleaner but it was ok.

I left my cell phone in the room when checking out, twenty minutes later: there were downloads, calls and such being made.

The General Manager was apologetic and referred me to their insurance company - I got stiffed for a new phone.

Security of possessions is an issue. Use caution, however, this may have been an isolated incident

The hotel is being remodeled and they were using a folding table for their counter.