I stayed maybe about 5 minutes to be 'nice' in 3 different rooms and was refused by the staff a full refund from this hotel. Each room had a very distinctive odor to it the 1st room the bathroom had hair dried what I presume is or was liquid to the tub and black particles, 2nd one had a smell of feces to it no TV that worked 3rd room had a very bad humidity odor or stench to it and the AC wasn't going at all..my daughter didn't feel safe and didn't want to touch anything. Aside from that the 3rd room had spiders outside of the walkway and stairwell areas. It was just incredible this place is still in any kind of business or that is a part of Choice Hotels. The staff threatened me stating I was yelling at them and I never once raised my voice and told her even I wasn't yelling at anyone and she repeated this. All this came about is when I was trying to be insistent on talking to a mgr about the full refund which they kept the first night anyway. They were very unhelpful and the GM (Rocio) response was one I expected ...defending her staff and crew and even stating false things in her letter to me if you look up the history of this hotel this story I'm stating is not a false one. There's sooo many others that have similar or same complaints about the staff and cleanliness of this hotel. It is unfortunate I lost out in some ways but if I can help anyone else not to lose out as well this is DEFINITELY not the place you want to stay with family much less alone. It's not worth staying here and regret not doing my homework ahead of time and seeing all the bad reviews it has.