Quality Inn Lookout Mountain Hotel

First of all, the price was way to high for the type of hotel it was. The first room they gave us would not even lock, so they gave us another one. The next room the overhead light over the sink had a short in it and we had to turn it off and on about 10 times to get it to stay on. The coffee looked like it gotten wet and tasted awful. The shower curtain was full of mildew, the sheets would not stay on the beds, the carpet was dirty, it smelled like smoke in a non-smoking room, they were folding laundry in the kitchen area when we walked in the door, the food area was not clean and the styrofoam bowls were all stuck together as though they had gotten to hot. The gravy and eggs look as though they were left from days before. No hot water to make the grits and oatmeal. (You had to use the water fountain or go into the bathroom). The cable kept going off and on and they had two tv's but only one would work. I would not recommand this hotel to anyone. I would like to know if anyone regulates these hotels.

It was a very nice hotel. The people at the reservation desk were very helpful in telling us how to get to places we wanted to see.

This hotel made me feel welcome: They talked with us. They were just plain welcoming and easily put you at ease.

This was the worst hotel experience I have ever had. First, the hotel had a few bugs and roaches in the room here and there. No big deal.

But the big deal is this: My mother came to visit on my third night there. I got her a room adjacent to mine. It happened to be a king bed with Jacuzzi. We checked in, and then the front desk came by and said there had been a mistake. She had gotten a Jacuzzi room ($89) for the regular price ($59). We didn't want to pay the extra money, so we packed up her stuff and temporarily moved it into my room while the staff found her a room. An hour later the staff stated that she could move back into the same room. We then signed a written contract to get that room that night for $59. Well, my mom moved back in. At 3 am the phone rang. It was the hotel desk telling her that they had again made a mistake and wanted her to move back out of the room. She told them no, and that she would settle it in the morning. A few minutes later she was awakened to the sounds of hotel employees trying to key into her room. She would not unlatch the deadbolt. The phone rang again and they told her that someone had made a mistake renting the room to her. She again told them that she was not prepared to deal with it at 3 in the morning and would take care of it later.

Needless to say, that morning we checked out of the hotel. The kicker was that they had agreed to rent the room for that rate. When we checked out, they again tried to get the $89 out of her. We refused to pay and will never again stay at a Quality Inn.

It was truly an enjoyable experience. I will stay there again.

This hotel made me feel welcome: The people were helpful and friendly. This is as much as a person can ask.