Quality Inn and Conference Center Vernon Hotel

The motel is clean and comfortable enough, but the customer service is inadequate. It's positively dangerous that the wafflemaker doesn't have a warning against use by children, and there was no heat resistent implement for removing waffle. The person at the desk was perpetually on the phone and not available for help. I tried to submit a comment online and the web comment form didn't work with either browser I tried. I called customer service and was put on hold for longer than I felt like waiting. I'd rather stay at a cheaper place than one that purports to have nice features but isn't user-friendly.

I liked the location and the staff and the rooms were clean and well stocked. I did not like the fact that they did not have an elevator for people who had difficulty climbing stairs.

There was no hot water for a shower in some of the rooms before a convention/meeting that I had to go to. The staff would do nothing to help accommodate me, such as allowing me to use a room with hot water. The staff was lazy and rude.