We stayed at this hotel with our 2 year old son, when we made the reservation we asked for a Junior Suite so my son would have enough room to roam. The girl we made the reservation with said that this room would be good for people with children.
When we arrived at the check in time, we found many other people waiting because the rooms were not ready yet. The girls at the front desk were very rude and one even yelled out to all the people waiting "It's not our fault!", which I thought was very unprofessional.
When we finally got to our room, our son had fallen asleep so we couldn't wait to put him to bed. But as soon as we opened the door, we were greeted by loud pounding music and screaming, it sounded like we have just walked into a club. We looked out the window and discovered that our window did not have a view of the outside but was facing down into the Family Fun Centre!
When we called down to the front desk to complain they said that most of these rooms windows face into the Family Fun Centre and there was no other rooms available. We also found out that the pounding music goes on until 11:00 pm! And the music starts right back up again bright and early the next morning.
We had also requested a crib when we made the reservation, which was not in the room. So after calling down to the front desk three times, a housekeeping staff member finally brought it up and said that the hotel receives so many complaints about the noise that it's an ongoing thing.
We were in the room for less than 30 minutes and already we had a headache and my son had of course woken up because of the noise. To top off more headaches, the parking in this hotel is horrible! There are maybe less than 50 spots for more than 200 rooms and they tell you there is more parking just down the street, the parking down the street turned out to be an empty lot that was not well lit and was quite a walk away. The walk was difficult because we had a child and all our bags to carry each time we came back to the hotel. I could not imagine anyone walking the distance in the cold.
This hotel is not good for anyone with small children or for anyone looking to get a good nights sleep! The staff is also rude and unwilling to help. I think the only good thing about this hotel is the location to the falls and the Junior Suite we had was a good size, but with all the ongoing noise we did not spend much time in there to enjoy it.
Don't waste your money at this place, go stay somewhere else. And by the way the music does not stop right at 11 pm they try to keep it going for as long as possible!