The Staff was very accommodating and helpful. Due to an unfortunate circumstance with the airlines, we arrived to the Hotel 3 hours late (after midnight). The staff did everything they could do to save a room for us. The staff put us at ease after a very trying flight. We actually got the last room in the hotel. It was clean and very comfortable. The location was perfect -just off Time Square. It was very easy to get around mid-town and really enjoy the Big Apple. A great place to lay your head and get some rest before you head back out to experience NYC.