Portola Plaza Hotel & Spa at Monterey Bay Hotel - Page 1

This hotel used to be a Doubletree and it shows. It was a typical convention hotel. We were disappointed to find that it is on a hill by a bunch of shops sort of overlooking the water. When I made my reservation, I was lead to believe that the hotel was on the water. Next time I will stay somewhere else with more ambiance. We stayed at a different hotel the next night and it was much better.

We had booked with another couple and we had asked to be near them and we were told that we would be. When we got there, we were not even on the same floor, but then when we asked, they put us on the same floor which was very nice. So the service at the front desk was very nice. However, the hotel was set in small separate buildings and we were quite far away from the other couple. The hotel was not at all full to capacity, so it was unclear why we could not get rooms closer to one another. We paid full price for the rooms as well. It is not a good hotel if someone in your party has mobility issues.

Old Doubletree Hotel. This hotel is overpriced for what it is. An old Doubletree. OK for meetings but there is a lot more to choose from in the Carmel Monterey area

I liked the hotel, they advised me about routes and places for tourists. The room was very nice.

The hotel was in lovely location. It had a spacious bathroom, high-end bath accessories and amenities. The front desk staff was cold and indifferent. The restaurant food and wines were overpriced. They try hard but I couldn't shake the feeling of coldness to spite the warm sunshine.