We are a family of six...we were recommended to the Portofino by two families that we know...we did not know that there is an old section and a new section...we paid the extra money for the kid's suite (we have four)...our room looked nothing like the internet photo...the carpet was dirty and bubbled...the noise from the stairway and the overhead room was ridiculous...could hear kids screaming all night (not my own)...car alarms went off every night...the maid unplugged (not intentionally, the outlet was loose) our refrigerator and the freezer food thawed...when I complained (every morning) I was told that they were full and could do nothing to help me...the morning we left I went through the kid's room to find all of their belongings...there were bugs ALL over the bottom bunk mattress and and hide a way mattress (under the pad) was covered in food crumbs, litter,dirt...this has never been vacuumed before...upon checking out I informed the front desk of the problems with our stay...most definitely fell on deaf ears...not even a apology...we would never stay or recommend again...