I have been going to the Pointe for over 20 years ... first as the child, then as the parent! Yes, it is showing it's age, and yes, it can be crowded - but it just feels comfortable.
We love the casitas, and the room they offer for a family. We love the smaller pools (and tend to avoid the River Ranch, except perhaps, for one day of a weeklong stay).
We typically travel there during the summer months, so the pools are so warm that you can stay in them all day.
We have never had issues with cleanliness or service or quality. We have experienced problems with partying neighbors, since this place caters to many local residents during the summer months, and the relative isolation of the casitas makes a good location for prom attendees, graduation parties and bachelor/bachelorette gatherings. Security can be slow to respond ... and the previous manager was aware of the issue and did his best to address it; the new manager seems to be a bit behind the power curve.
I would not hesitate for a moment to recommend this hotel to anyone looking for a resort style property.