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Jet Luxury Resorts @ The Platinum Hotel & Spa

4 Stars
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211 E. Flamingo Rd   [edit info]
Las Vegas, NV 89169, United States (877) 538-7370 www.jetluxuryresorts.com - see rates
Check-in time: 4:00p    Check-out time: 11:00a
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At the Platinum Hotel and Spa, Las Vegas we offer the ultimate in affordable luxury along with very spacious rooms. Each hotel room has... more »
 
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Hotel Review

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Good decor, but room service was poor – Posted Sep 29, 2007
by zsmith  (1 reviews)
   
         
Mediocre
33 year old with a luxury budget, traveling for leisure

I stayed at The Platinum in August. The decor is new and plush, the rooms impressive sizes and all the trappings are good. We stayed in a room that had a huge kitchen and bathroom. The service at the spa was excellent and the concierge was also good. The location is great only being a 10 minute walk from the strip(although in the heat that was a little unpleasant).

However, room service was poor. We did not get our room cleaned unless we begged for it. We would return at night and find that towels had not been replaced, beds not made and the room was still untidy. We had to actually ask at reception for them to clean the room a number of times. Apart from that, at the end of my stay I had my card charged for an incorrect amount. It was immediately returned, but when I returned home, I realized that my bank charges different prices for buying and selling currency on a card and I was thus charged £15 for this mistake made by the hotel. I have emailed the hotel countless times and received no reply - they clearly think that they are owed this extra money. On leaving the hotel we left no extra tip(although we did leave one for the spa staff and other staff who served us) as we didn't think that the service that we had go for our room deserved that - maybe they are keep it because of that. It may seem to be harsh to lambaste the hotel for only £15, but I don't think I should pay for their mistake.

Overall, I would not stay again, which is a pity as the hotel has a lot going for it. If they sorted out all aspects of service, then it would be a better hotel.

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