I know three or four motels that are far better than this hotel in my neighborhood. I am originally from a foreign country and never written a review, but I felt I had to this time.
I stayed three nights here and I will never go back to this hotel. Everything was terrible and I hated to come back to this hotel every night during my stay in Las Vegas. Here are some examples:
1. There was no information whatsoever for the on-site construction (turning into a Planet Hollywood Hotel right now) and no one, even the general managers seemed to care about how the customers might feel when they walk through noisy messy areas and paint buckets. I am not talking about the construction itself. I did not expect that kind of attitude from managers.
2. I got up late next morning at about noon. A lady from housekeeping called me up and ask with very dry voice, "Do you want me to clean your room or not?" I said, "Yes. I will get out pretty soon." She rudely asked "When?" I said, "In about in a half hour." She just hung up with no word. After I came back to my room, I realized she just made a bed and threw new towels, not actually cleaning (i.e., bathroom and desk areas) or organizing anything in my room. It was humiliating, I don’t know how else to explain it.
3. At 5:30 am we stopped by the Zanzira Restaurant and found about 20 -25 people waiting in line. There were a lot of tables available and waiters and waitress were just hanging out, but no one was taking care of the line of people until a gentleman asked. They just said, “Please wait to be seated.” Finally, a senior manager kind of person (she did not wear a uniform nor a nametag) came out of nowhere and started asking “how many in your party?” What kind of hotel is this?