Planet Hollywood Resort and Casino Resort - Page 1

I could not believe the service at this hotel. Absolutely disgusting. After waiting in a dungeon type lobby area which includes no chairs or seating area for even the elderly, I encountered an employee who could barely understand me. ( I speak English, she apparantely did not). She informed me I could not get the room I wanted but for a tip in cash I could get an upgrade. my wife and I wont ever go back, much nicer hotels like Paris, Bellagio with professional staff.

Hotel is in great location. The new look seems nice, but after my third stay there, it is shocking to see that all the employees I encountered seemed very rude, and unhappy, obviously not satisfied with their jobs. Check in was a thirty minute process after arguing with a rude person (Harry), I finally got the room I asked for.

Worst experience in Vegas ever!!! Rude argumentative staff (Angel) at check-in and with the phone operator. Room service took over one hour to arrive, pool area was filthy, empty beer cans & drink cups all over and wet towels on all of the chairs. YUCK!! Towel person at pool was rarely there....became self service. Dead flowers in a vase on the table in the entry area from the pool. Service was definitely hit or miss. Room was nice and cleaned well. The whole casino smelled like sewer gas??? This place needs a new GM!!!!! I have told everyone about the poor service and would not recommend this to anyone. We loved the Miracle Mile shops, but they are independant of PH. I would love the opportunity to speak directly to the GM. Stay June 28 - July 1, 2008.

PROS: Check in was smooth. The person who helped us was friendly. It was easy to find our way around the casino and hotel with all of the signs. We got to our non-smoking room, which was a good size. Very nice linens on the bed that felt clean. The bed and pillows were so comfortable if you like sinking in, but with support. The room also had a small desk, a table and two chairs, and an armoir that held the TV, six drawers and a small closet. The ironing board and iron were in that small closet, but there was plenty of room to hang our clothes for the weekend. The bathroom was awesome with a huge oval tub, separate toilet area, stand up shower and granite counter with one sink. Pool/sundeck area was nice with friendly waitresses. Check out was fast and simple.

CONS: For a non-smoking room I wonder why we kept having cigarette smoke coming into our room. Maybe it was through the vents, or from the hallway. Either way it was horrible. I think the floor that we were on (11)has not yet been renovated, but that should have been reflected in the price that we paid. I feel that we were ripped off. Our room had no refrigerator, no coffee maker (which is usually standard in most hotels), and old Aladdin carpet in the room and hallways. The purple towels never smelled clean, they always smelled like cigarette smoke or sweat - really disgusting! Personally, I prefer white towels even if they do smell like bleach, at least I know they are clean! We had to use some of the toiletries that the hotel supplies, due to airline carry-on restrictions. All I can say about those is "yuck"! Didn't smell nice and didn't feel nice.

A lot of good qualities, but the bad outweighed them. For the $250 a night that we spent here, I will definitely spend that somewhere else next time!

I've stayed at the Planet Hollywood twice now.

The first time it was under renovation and I got a slightly bipolar room, decorated with Aladdin stuff, but with a Sylvester Stallone Poster in the bathroom. None the less I walked away with a great impression of the Hotel, especially its excellent location.

If you're a first time Vegas-er you may be surprised to see how far it is to walk from one side of the strip to the other. At least a two hour walk. The Planet Hollywood is smack dab in the center, beside many clubs, resteraunts and shopping malls.

My second stay was even better. We had a renovated room, which was spotlessly clean, adequately large, and had a bathroom to die for. Walk in shower that is easily big enough for 5 (not to suggest one would put five in a shower.. ) a huge deep tub, double sinks.. just over all very nice.

The hallway on my floor, as well as the loby and casino floors were renovated and very nice. Casino staff were friendly (I suggest taking a free how to course).

The check in was easy enough. I waited maybe 5 minutes. Their concierge service for luggage on check out went smoothly (we checked out much earlier than our flight so left our bags there).

The Spice Market Cafe was yummy, but the adjacent club was a bit boring.

The pool is a concrete slab, that was my only disappointment. Considering that on my first stay the pool was closed for renovations I expected more.

Regardless, this hotel is a good bet. I'd definitely ask for a renovated room though. Enjoy your stay, and make sure to check out the adjacent shopping mall.