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Phoenix Inn Suites Bend

2 Stars
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300 NW Franklin Ave   [edit info]
Bend, OR 97701, United States +1 541 317 9292 www.phoenixinnsuites.com - see rates
Check-in time: 4:00p    Check-out time: 12:00p
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Guest service is our number one priority. The Bend Phoenix Inn Suites offers our guests spacious rooms with all the comforts of home in a... more »
 
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Hotel Review

1 of 13 reviews
 
Gave away my reservation without any notice – Posted Aug 02, 2009
by BendHotelRater  (1 reviews)
   
         
Horrible

I have been staying at the Phoenix Inn in Bend, OR for business every other month for approximately 5 years. My secretary reserved my room over a week in advance. When I arrived at 10:30pm, after having driven 3.5 hours to get to Bend, I was told the hotel was full. They confirmed that they had reserved my room for me, but had then decided to give it away. I was informed that nearly all of the hotels in Bend were full that particular night, but that I could drive to the outskirts of town, where there may be an open room at a dump of a hotel. No apologies, no head's up, nothing. So much for 5 years as a customer. Never again, Phoenix Inn.

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