Phoenix Hotel Hotel - Page 1

This is the worst hotel I have ever stayed at. Despite telling the night concierge three times my bag, which was lost by the airline, was being delivered tomorrow, the woman on the desk during the day sent it back to the airport. They also mysteriously checked me out for no reason. I came back to be handed my stuff in a plastic bag in front of a bunch of business travelers like a hobo. They were rude and unprofessional and unapologetic. There are plenty of great hotels in Copenhagen. This is not one of them.