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Petersen Village Inn

2 Stars
 
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1576 Mission Drive   [edit info]
Solvang, CA 93463, United States +1 805 688 3121 www.petersenvillageinn.com - see rates
Check-in time: 3:00p    Check-out time: 1:00p
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Come stay at the award winning Petersen Village Inn located in the heart of the Santa Barbara County Wine country. Enjoy the quiet ambien... more »
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average guest rating 3.4 out of 5

Hotel Reviews

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great place for family and sightseeing – Posted Dec 22, 2008
by jerryharma  (1 reviews)
 
         
Excellent
traveling for leisure

Our staff took the Xmas holiday in Solvang and liked the hotel and the danish food. Recomended by steven and mike from the sears tax attorney in irvine. The location is close to all the sights and you can walk everywhere. 90 minutes drive from OC.

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This is a beautiful upscale hotel. They – Posted Nov 21, 2008
 
         
Excellent

This is a beautiful upscale hotel. They have a beautiful piano in the lobby when entering. This hotel has an old world charm feeling to it and the feel of Solvang as well.

It is a little more pricey than the other hotels but well worth the...

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Wonderful and enjoyable! – Posted Aug 30, 2008
 
         
Excellent

My wife and I stayed two nights abd we both loved the ambiance and character of this hotel! Found the hotel staff very helpful and professional, the food was stellar and the rooms were very comfortable with 90+ degree days. Many shops and wine...

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love the place – Posted Mar 06, 2008
 
         
Excellent

My husband and I go to the hotel, usually two or three times a year. It is lovely, and unlike the previous writer, we have experienced nothing but wonderful service. Yes, there is wall paper, but it is part of the theme decor, and I have never...

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My wife and I nicknamed this place the – Posted Feb 23, 2008
   
         
Horrible

My wife and I nicknamed this place the "NO-tel" since everything we requested ended up in a "NO" from the staff. If you expect the basics of friendly, attentive and/or personalized service from your hotel staff, find another place to stay; you can...

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Loved It! – Posted Jan 07, 2008
 
         
Excellent

We loved it! The rooms were beautiful, the Danish pasteries out of this world, and the food in the cafe wonderful. We also had good service and loved the cute little shops within walking distance just off the courtyard.

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Hotel Review – – Posted Apr 04, 2007
   
         
Excellent
44 year old male with a luxury budget, traveling for leisure

It is the place to stay during midweek in Solvang. It has a friendly staff, amazing food at the restaurant and great comforts.

I am very likely to return to the Petersen Village Inn.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
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Quality of bed, furniture
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Hotel Review – – Posted Dec 26, 2006
   
         
Good
83 year old male with a moderate budget, traveling for leisure

We had a very enjoyable stay at Peterson Village. We had stayed there before and we were very satisfied with everything.

The person at the desk was very helpful in many ways, answered our questions and was very observing.

I am very likely to return to the Petersen Village Inn.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Discourteous service – Posted Mar 04, 2007
by Ruby6456  (1 reviews)
   
         
Horrible
50 year old female with a luxury budget, traveling for leisure

There is no question that this hotel offers perhaps the most "high end" accommodations in Solvang, as reflected by the rates charged. The room accommodations that include dinner in the charming dining room provide what should be a lovely experience in a beautiful setting. When my husband and I dined there (during our previous stays at the Petersen Inn), the food was excellent and the hostess and food servers were very pleasant and accommodating. So, why won't we stay there again?

The hotel has a policy of booking rooms, at least on the weekend, for a required 2-day minimum stay. The hotel is undoubtedly popular and a policy of disallowing one-night-only room bookings in advance is understandable when they can attract guests for a minimum 2-night stay. But the hotel owner will not let you know if your one-day request can be accommodated, even if you contact the hotel the same day you plan to arrive.

By way of example, I called the hotel front desk from a location just north of L.A. a 2-hour distance from the Petersen Inn to inquire if my husband and I could stay at the hotel for a one-day-stay that night, as we passed through Solvang on our way home to San Jose. It was a Saturday afternoon when we called. The owner was aware that we had stayed at the hotel on previous occasions. She stated that she would make no guarantees even with a 2-hour arrival time, a credit card number, and pre-payment for the room! (The hotel was not fully booked when I called.)

The hotel policy wasn't the big problem, however I assume that it makes good business sense for the hotel to hold out for minimum 2-night-stays until the last moment. The big problem for me was the downright rude attitude that I encountered over the phone. It was quite obvious from the owner's attitude that previous patronage at the hotel is not valued. The owner sets a tone for front-desk discourtesy that is bordering on unbelievable. Good for her that business is so solid that she doesn’t need to be polite to hotel patrons, but doesn't this say something about the type of persons running this establishment?

This experience, for me, completely cancelled out the visual charm and amenities that the hotel has to offer. It would be nice to gain some insight into why the hotel owner has such disdain for her guests. Common courtesy goes a long way. When people come to Solvang, part of the allure is to be able to experience the charm of the local culture. The rude and dismissive attitude of the front desk personnel at the Petersen Inn completely obliterates that notion.

There are so many other lovely places to frequent in Solvang with courteous customer service. I say don't go to the Petersen Inn!

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Rude Owner – Posted Feb 26, 2007
   
         
Horrible

Watch out for the owner. Went to meet friend for dinner .. went into the hotel via their one way driveway. An oncoming SUV entered the lane in the wrong direction and parked in the available parking space. Drove up and rolled window to inform the ...

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