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Peppermill Resort Casino

4 Stars
 
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2707 South Virginia St.   [edit info]
Reno, NV 89502, United States +1 775 826 2121 www.peppermillreno.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Inspired by the breathtaking beauty of Tuscany, the Peppermill Resort Casino has opened its $400 million expansion. Selected one of the... more »
 
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average guest rating 3.5 out of 5

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The room that I upgraded to was – Posted Aug 22, 2008
 
         
Excellent

The room that I upgraded to was exquisitely decorated and the service was excellent.The Montego Bay building was way in the back of the hotel. Very inconvenient. The upgraded room was beautiful. I had a great view of Mt. Rose up near Tahoe but only...

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The hotel room was beautiful extremely – Posted Aug 21, 2008
   
         
Okay

The hotel room was beautiful extremely well done Casino was fun BBQ Restaurant Uraunt was great!Service Was Terrible! They need to get a 4 star staff to go with facility. The rooms were very nice I would rate them 4 star. Casino was fun and kept us...

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Location newly remodeled.Congested – Posted Aug 11, 2008
   
         
Excellent

Location newly remodeled.Congested check in. Good Casino Hotel in Reno. New rooms are wonderful. Congested Check in area. Don't use valet for check in - heard longer than 2 hour wait for baggage.

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Nightmare with night manager Russell – Posted Aug 08, 2008
by funandsun5  (1 reviews)
   
         
Horrible
49 year old male with a luxury budget, traveling for leisure

We use to stay at the Peppermill every year in the 1980's and early 1990's and always had a great time. We then discovered Las Vegas and Reno paled in comparison so we stopped going to Reno and the Peppermill I was on tripadvisor and really encouraged by the very positive reviews and decided to try out Reno and the Peppermill again. We arrived about dinner time on Friday August 1, 2008 and ate at the Oceano. I had a great salad with a very generous portion of salmon. My wife had a hamburger and enjoyed it One of my sons ate the Sushi. About one and a half hours later, he was violently sick and throwing up in our toilet. At about the same time, I found out that the pool closed at 8pm and was shocked. We brought our two boys and one was 19 and swam for his high school swim team. I was counting on the pool to keep him occupied while we gambled. They have a workout room but charge $10 a day for that and their internet access is $12/day.

When I made the reservation, I told the hotel that we wanted two king beds for four people and wanted a larger suite. She told me the suites did not have two king beds in them except for the Tuscany Double King Suite. She said it would be perfect. for us This is a room in their newer tower. The room is basically an oversized motel room with not much room beyond the beds. My wife and I are use to larger accomadations whenever we travel and she was experiencing " claustrophobia" when she tried to sleep. I was rather frustrated at this time as my one son under 21 could not swim at night, my other son had food poisoning which we reported to security and now my wife couldn't sleep in our room because she felt "claustropoibic". I went down to the front desk and explained the situation to a front desk clerk. I asked if they had any larger rooms with two king beds. He said, that if I would take a "smoking room", he could fix the problem. I checked out the "smoking room" and it didn't smell too bad and told him that I would take it. He said that I would have to pay $45 extra a night for the florence suite. I told him that I could have reserved the florence suite at a lower price than my current room when I made the reservation but the hotel clerk wrongly told me that they did not come with two king beds. I asked him to explain this with his manager as I didn't feel that I should bear the financial responsibility since it was their mistake in the first place. The clerk came back to me after speaking with the night manager(Russell). Russell told the clerk if I wanted the same rate, I should have booked the Florence suite at the time of my reservation instead of the Tuscany Double King Suite. I asked the clerk if I could speak to the manager directly. Russell (the night manager) came over and did not even pretend to care about my concern. Instead of asking me to explain the problem, he immediately told me that I would have to pay $45/night for the different room. I was shocked at his rudeness and lack of professional mannerisms and told him so. I told him that I have never been treated so rudely and he kept rudely repeating this mantra that I would have to pay more for the room if I wanted it. I left for my room as I knew this wasn't going to get me anywhere as he did not care for my happiness at all. I called the day manager a day later and he never returned my call. When we checked out, I again asked for the day manager as I did not want anybody to experience what we had! The day manager listened to my story and was very apologetic and said the the night manager(Russell) should not have acted that way.

In addition to the Oceano, we ate at their buffett, Biscotti's and cafe and were severely disappointed in the quality of food especially in the buffett's. My son and wife thought the food was terrible although they did like the pizza and Asian food at Biscotti's. I had the chicken fettucini there and it disappointed. Reno is still very haggard and worn down in the downtown area although they have improved the area round the river. We would never return to the Peppermill and would stay at the Atlantis or Grand Sierra if we did. Las Vegas is 100 times better though and we will continue to go to Las Vegas for sun, food and entertainment.

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The room was very nice and clean.We – Posted Jul 31, 2008
   
         
Excellent

The room was very nice and clean.We were charged for a minibar item we did not use. The location is very good in Reno, but you do have to use your car for getting downtown Reno. We were very upset about a charge for a minibar item that we did not...

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Staff very friendly and acommodating. – Posted Jul 26, 2008
   
         
Okay

Staff very friendly and acommodating. We had a room in an older wing. It was clean and beds confortable, however, no safe or coffee maker in room. The coffee shop meal was below average and we ended up leaving the hotel to eat other meals. Pool...

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Recently stayed at this hotel for our – Posted Jul 26, 2008
   
         
Mediocre

Recently stayed at this hotel for our anniversary. Saw on recent reviews that there was construction occuring on the Montego Bay Wing and that is was noisy, so we called ahead of time to see if this was still the case. We were assured it was...

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The rooms were spacious and well – Posted Jul 21, 2008
   
         
Good

The rooms were spacious and well maintained.Do not like the casino scene, walks were too long. A bright and clean hotel. The Reno casino scene was a bit overpowering, but OK if not with children, who felt out of place. The rooms were clean and newly ...

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Clean, staff was friendly and helpful – Posted Jul 20, 2008
   
         
Excellent

Clean, staff was friendly and helpful.No coffee pot in room - Snacks on censored tray is not child friendly. Overall, beautiful place to stay.

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Well priced for accommodation.Difficult – Posted Jul 20, 2008
   
         
Good

Well priced for accommodation.Difficult to find room - need better markings/directions. Nice place to stay. Room had just been remodeled and was very comfortable. Construction was going on but workers were leaving for the day as we arrived and we...

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