Pearl River Resort

I have been going to Pearl River to gamble for years. I just returned 7/4/08 from a trip there. Each time I go I carry a new person who signs up to become a member. I was totally embarrassed by the treatment I received I have bragged to everyone who enjoys gambling to encourage them to go but this time I was totally embarrassed by the treatment the staff gave us, the food was horrible and there are no waitresses on the floor so I had to go to the bar to order a drink. Usually they offer free drinks if you are playing but this time (even though I received free drinks the lady bartender was a total jerk.) She told us that we could only get a drink every 20 minutes. Never has this happened. I don"t plan to return there for a while even though we have reservations next week we will be canceling. Our plan is to go a little further south in MS or go to Vicksburg. This is sad because I really have enjoyed Pear River. There had to be a lot of changes because this trip was a nightmare.

People - Pleasant, Friendly, Not well trained to be service oriented

Food - Tried 4 restaurants:

The Villa - good service, low cost, low quality food.

The Rib Joint - good service, good food, reasonable prices.

The Galaxy - poor service, poor food, overpriced.

The Steakhouse - poor service, overpriced, low quality food.

Rooms (Non-smoking rooms)

First night - Room was smoky, thought maybe someone had smoked in it recently. Next morning had housekeeping spray and deodorize room.

Second Night - Smoked had seeped into room and thus deodorizing was to no avail. Room was extremely noisy from Casino (4th floor with window overlooking casino) Moved in middle of night to higher floor.

Third night - lightly smoky, quiet, slept okay

Casino - slots and tables have mostly low limits, this casino has the most penny and nickel slots I have ever seen in one place, low income gamblers (enough to want to make you stop paying taxes)

This hotel is a smokers delight.

Staff is pleasant but not service oriented.

Casino attracts a low income crowd, thus the lack of need for service.

There is no need to supply high quality food or service to the crowd that patronizes this casino.

If one is looking for a higher quality casino stay in Mississippi, they should try the Gulf Coast.

This was our first trip to Silver Star. After all the hype we were very excited to be goin room was ok front desk service was ok when we got there but after check in service was terrible...

We ordered breakfast the nite before and it didn't arrive room service is waaay too high then toilet was messing up second nite.. some of the games were fun liked the slots.. was not impressed w/ the service tho and the rib joint is not good we ordered the family meal they gave us 4 buns and only enough bbq to fill 2 we were several floors up we got back to the room (take out) and didn't have flatwear... next time we're goin to Tunica or the coast... or maybe we'll try the golden moon?

We drive from Birmingham to play usually once a month. Now that our kids are gone we like to do things that we enjoy, which usually includes a trip to Pearl River. I know a lot of things are changing there, but I don't really have an opinion. I am just concerned because we usually hear what is going on at the casino in terms of promos. We are good gamblers I thought...we haven't gotten the first letter, seen or heard the first commercial or even been acknowledged.

We understand things change....sometimes they need to. It is important to remember your customers in Alabama to though! I know there are a lot of us in there, or atleast there used to be.

The place is nice! We are first timers from Oklahoma. This was our first experience on an "indian" reservation so we were quite surprised to find it so lavish!

We were able to go to the waterpark! I am surprised at what this place has to offer. We were introduced to the director of the park, Shelia. What a healthy girl!

We will be back. This place seems to be a good stop on the way to the coast. While we prefer the coast, this place is a nice rest stop.