I bought the vacation deal at a Bass Pro Shop and I can honestly say that my stay at this hotel ranks up there with some of my worst stays. Shortly after we checked into our rooms I found a bag filled with brown dirty, stinking underwear behind the refrigerator. I brought it to the attention of the Assistant Manager and all he said was sorry. Thanks! That is all the desk clerks could say also. I asked the Assistant Manager and the desk clerk to have all our linen changed in our room and he and the desk clerk assured me it would be done. When we returned to our room nothing had been changed and all I got once again is “I’m sorry” again go figure. The ground of the hotel was always dirty and I witnessed the same piece of trash in the exact same place in the middle of the floor for 2 and half days. The bathroom is like being in a coffin and there is no ventilation. The walls were all cracked and the furniture was all scratched. I was afraid to walk around in the room without slippers on. Needless to say if I go back to Williamsburg this will be the last place I stay. If Bluegreen’s resorts are like their hotels I would never buy time share from them. The house keeping of this hotel was awful. Several of the desk clerks were nice but overall the costumer service stinks. If you buy the vacation from a Bass Pro and want to go to Williamsburg and Bluegreen books you at this hotel, well GOOD LUCK and I warned you.