Parkside Inn Bridgeview Hotel - Page 1

We checked in on a rainy night and chose a no-smoking room. I asked for cheapest rate and was charged 122.72. When we arrived at the room we smelled smoke by a previous traveller, but I did not report it before we spent the night. The stay was miserable, very damp, cold, and we hardly got any sleep at all. When I went to check out I reported the smoke smell in the room. I was not told that I would have to pay a penalty, but when I received my credit card there was a $100 charge in addition to the room fee. I called and was told there was nothing that could be done about it since I had signed the agreement to pay if smoking was carried out in the room. My protestations were to accomplish nothing. I later read on the computer that they advertised rates at $58 rather than $122.72. I will never stay there again and I would recommend that no one do so unless they are desperate.

Warning: stay away from owner lady! When we were there, we spoke with several ‘guests’ who were treated quite rudely by her. One customer received a phone call confirming their bridge view room, but upon checking in, they were switched to a ground level inside room. When the gentleman wanted to check out the room before paying (upon check-in), the she told him that his reservation would be canceled if he left the lobby. Another guest was followed into the laundry room and threatened to have the police called if the car wasn’t moved from a legal, unmarked parking spot….but there are no numbers on the spots. Another customer complaint to the owner lady that the mild tasted watered down (and it did taste disgusting!) Another person made the mistake of asking for a “Don’t disturb” sign and the owner treated them quite rudely, complaining about people stealing them….shall I go on. Cute, clean place… just stay away from owner lady!