Park Central New York Hotel

This is the worst hotel I have ever stayed in. No air conditioning during a heat wave. Rooms had a fan unit but you could not set the temp and it never blew out cool air. Rooms were dirty and moldy smelling. Mold on ceilings and mirrors. Dirty carpet. One room the bed sheets were not clean. We switched rooms 5 times. One room, the toilet leaked all over the bathroom floor.All hallways smelled of smoke and were very hot. No cold water in vending machines,staff told us to buy water in the gift shop, but the gift shop was out of water too.Saw numerous guest bringing fans up to their rooms.Was told by the staff if we wanted a fan we had to go buy one, just like the other guest. Internet never worked the 5 days we were there. Staff was very rude.Had to ask maid several times for towels,ice bucket liner,glasses, etc...Tried to call every number to get towels, and they never answered the phone.Had to make numerous trips downstairs for things the maid never brought.When I asked why they never answered the phone the manager said they had so many complaints to deal with that they didn't have time to take phone calls.Staff was extremely rude.Slept on cushions on the floor for 4 night because the mattress on the pull out bed in suite was so thin you could feel the metal coils through it, but at least that suite didn't smell of mildew. Tried to change hotels but every thing was book for the 5 days we needed a room. Horrible hotel. Stay at your own risk and call 311 to complain. I think it's a health hazard to not have air conditioning.

I loved it two years ago (the location is awesome!!) but last week while I was visiting for four nights during the heat wave, there wasn't any AC (though the lobby's AC stayed perfectly cool). They were not accomadating. All they offered was reimbursement if we wanted to buy a fan. The room cost $1200+ for the four nights and when I asked to see a manager they said "none was available". Also, the glasses looked like they had dried up potatoes in them. :O( When I asked for plastic cups, they said they could only bring up paper cups. I was very disappointed.

The room was nice and clean. Had a king size bed all to myself. A/C was perfect. When I checked in at 4:30 pm the clerk smile or even say thank you. Another problem was the morning manager and front desk clerk. No smiles and thank you when I checked out. The manager did not if I needed help while I was waiting in the lobby for a shuttle.

when i reached the hotel my first view wowed me it was gorgeous. then my trip began to get better when i reached my room and found me and my companion each had a double bed which was a plus. additionally we had a fully working television with cable access. the view from our room was 'hooters' however this did not put a dampner on the hotal as we were in new York to sight see and shop rather than sit in the hotel

the staff of the hotel were also very friendly and advised us on many places to visit on our trip.

overall i have no complaints about my stay at the Park Central Hotel and i will hopefully be stayin in the same hotel v v soon.

We found the location useful for our purposes and appreciated the fitness room. Otherwise, we disliked our small, noisy room, which shared a wall with a bank of elevators and faced 7th Ave. traffic plus the constant sound of a generator, though I'd requested not to face that street. The drapes didn't close, so only a safety pin helped keep out the constant lights. The room was only moderately clean. Attempts to speak with customer service or general manager were futile either at the hotel or by phone on our return home.