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6.0/10
Good
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They had terrible service
Posted June 9, 2007
by TravelerL,
1 reviews
26 year old woman with a moderate budget, traveling for leisure
I was very dissapointed with this hotel. For a four star hotel, this was certainly not fourt star service. I had booked it on expedia for a one night stay, and, upon arrival was told that the hotel was oversold and therefore i would be moved to the marriot. I was told that this was expedia's policy. I promptly phoned expedia, and was told that this was abseloutely NOT expedia's policy and the hotel should definitely have a confirmed room for me, as they had confirmed the room with expedia. I had to ask for the manager, who, after much back and forth discussion finally was able to get me my room at the Parc 55. He was not at all apolagetic, and, made me out to be the one inconveniencing him. I was actually appalled with this service.
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