Palace Hotel San Francisco

It was a great location, with comfortable rooms and it had efficient service. Everything was more or less as expected. It had easy access to BART, that had a station right across the street.

It is a great hotel in a great location.

It was beautiful, perfect.

This hotel made me feel comfortable: The hotel was very elegant, safe and top notch.

I waited outside for them to get my car from the garage. After waiting 20 minutes, I was told there would be another 20 minute delay. There was no explanation. When I complained, I was then told that it would be the "next car out". It wasn't. Another 15 minutes before my car was delivered. No explanation, just a "sorry".

That is certainly not the way a 5 star hotel should operate. I would certainly have been less upset if I had been told from the beginning that there was a problem and maybe they could have suggested I wait inside with my family.

It has a very good location and services. The room was relatively small, but typical for San Francisco. It had a good price.