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Ontario Airport Inn

2 Stars
 
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1801 E G St.   [edit info]
Ontario, CA 91764, United States +1 909 983 3600 www.ontarioairportinn.com - see rates
Check-in time: 2:00p    Check-out time: 12:00p
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Located between Los Angeles and San Bernardino, Ontario Airport Inn is a welcome oasis in the fast developing city of Ontario. Convenient... more »
 
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average guest rating 2.7 out of 5

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Ugh – Posted May 28, 2008
   
         
Horrible

Way overpriced, even at less than $80! Dark and noisy rooms. If you want a room facing away from the freeway, you have to pay a premium. Front desk staff was great. Manager was a tool.

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Dont confuse with Knights Inn on Holt... – Posted Mar 04, 2008
by rawkus008  (2 reviews)
   
         
Horrible
24 year old male with a moderate budget, traveling for business

So i thought i had a reservation at this hotel named the GOOD NITE INN, when instead I had it at Knights Inn which was in a very close proximity to this place. The staff led me on and told me that they had my reservation, they had to ask me what rate i was quoted and what type of room I wanted.

I caught on, but was tired and didnt care, but that all changed once I went into the room. I thought that the place was dirty, both interior and exterior, and i didnt not think it was worth the amount that i was paying. I quickly took a refund and got directions to the correct Knights Inn. By the way, I had to ask 411 because the staff at the hotel would not help me at all with directions

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1 out of 1 people found this review helpful
Worst Hotel Stay Ever – Posted Dec 20, 2007
by TravelerAlyssaC  (1 reviews)
   
         
Horrible
21 year old female with a moderate budget, traveling for leisure

I booked this hotel through Orbitz.com and gave my credit card # over the phone I was told that I could pay cash when I arrived. When I got there I was told that I had to put a 20.00 deposit down since this was my first time. No problem, but they would not take my card because it was prepaid credit card. No problem, lucky for me my friend was with me and they took his American Express for the deposit. The next morning I went to check out at 11:30am I went to use my card to pay. They wouldn't take it. "why" I asked " It has a Visa logo and you have a sign in the window saying we except Visa and my card says excepted everywhere Visa is." They proceeded to tell me in a nasty manner that it was just a little rule they had since they had had some problems in the past. " Fine, I will go to an ATM. Where is the closet ATM?" They told me 2 miles down the street. " So I have to walk with my luggage 2 miles to the ATM because of a "rule" that you dont have posted?" I asked to speak to a manager. They told me that I would have to call their sister property since no manager was there. Fine, I called and spoke with a David. He told me "oh, well you will just have to deal with it." At this point I was more upset at how he was talking to me than walking 2 miles to an ATM. I asked him for his name and his supervisior. He told me " I am not giving you my name or my supervisors name!!" I asked him why and he said that if he wanted to give it to me he would have already and hung up on me. So I called back hoping that someone in the front would tell me, the girl at the front stated that he did not want me to have his name and that they did not have a corporate number and she did not have to talk to me per the manager. She hung up the phone. Fine! I will walk to the ATM. So I did and I came back to find that David had called the Nights Inn and told them to charge my friends credit card with the hotel room fees. I asked them , " what makes you think that you can charge someone else's credit card for my hotel room." They told me that I had never made hotel room reservations with them that the only person who had was my friend who didn't even know where I was staying until he dropped me off the night prior. Isn't it funny that somehow I have never stayed at the Nights Inn but I have a hotel reservation printed out 3 weeks ago stating that I had made reservations? I will NEVER EVER EVER stay here again. I mean I could deal with the roaches and stains on the walls that resembled blood and all for one night but being treated so badly was intolerable! And if you do stay there don't stay in room 139.

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You get what you pay for – Posted Oct 28, 2007
   
         
Mediocre

Relatively cheap for the area. But you get what you pay for. We have stayed here several times. Again, because it is cheap.

The beds have the posture pedic mattresses. Well, they're horrible. You do get a complimentary 2...

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I was pleasantly surprised by my room – Posted Jun 29, 2007
   
         
Good

I was pleasantly surprised by my room and the friendly staff at the front desk. I did take advantage of upgrading my room to a pool side room with a patio (3 story building) which was worth the "$* extra dollars. The room was large, very clean and...

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Great value, clean, pleasant and – Posted Jun 28, 2007
   
         
Good

Great value, clean, pleasant and helpful staff.None comes to mind. I was pleasantly surprised by my room and the friendly staff at the front desk. I wasn't able to check in until after 8 pm but that wasn't a problem at all. I did take advantage of ...

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1 out of 1 people found this review helpful
Good value, clean, helpful staff – Posted Jun 28, 2007
by mbakerfinancial  (1 reviews)
   
         
Good
41 year old male with a luxury budget, traveling for leisure

I was pleasantly surprised by my room and the friendly staff at the front desk. I wasn't able to check in until after 8 pm but that wasn't a problem at all. I did take advantage of upgrading my room to a pool side room with a patio (3 story building) which was worth the $15 extra dollars. The room was large, very clean and quiet despite being located so near I-10. I could sit on the patio and not even notice the freeway, and the room was even quieter. The breakfast was fine, about what you would expect for the price of the room. Overall, I was happy with my stay and will be staying here again.

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Good Value - nice room – Posted Jun 28, 2007
   
         
Good

I was pleasantly surprised by my room and the friendly staff at the front desk. I wasn't able to check in until after 8 pm but that wasn't a problem at all. I did take advantage of upgrading my room to a pool side room with a patio (3...

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We stay here every time we visit the – Posted May 09, 2007
   
         
Good

We stay here every time we visit the Speedway. The facilities need some TLC (Which they're doing). The staff is first...

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The staff was very pleasant and – Posted Dec 10, 2006
   
         
Okay

The staff was very pleasant and professional. Housekeeping team was wonderful and always cheerful -- did a great job. The room needed scraping, serious painting and repair -- holes in walls where fixtures were moved, painting peeling, ceiling dirty. ...

read full hotel review on IgoUgo.com

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