Omni Shoreham Hotel Hotel - Page 2

It was located close to the Metro. The rooms were unique, not the typical cardboard cutout rooms you see in hotels; they had that old elegance.

This hotel made me feel sophisticated: The very stately lobby and the rooms that took you back to the more elegant times made me feel sophisticated.

I enjoyed the location, the service and the exceptionally nice rooms. The hotel staff was very polite and knowledgeable.

This hotel made me feel hip: It just seemed like a very nice hotel and it made me feel that I was important for a day.

I stay at the Omni franchise as often as possible and I must say, I thoroughly enjoyed my stay (3 different times) at the Shoreham and the hotel and staff was top notch. My room was beautifully adorned and my bed as comfortable as they get. I cant wait until my next DC excursion.... I'll be staying there again.

UW Traveler

It's easy to get to. The area is nice. It's close to the Metro. They do not have a ramp in the lobby. You need to carry your bags down the stairs.

This hotel made me feel entertained: The was a anime convention called Katsucon. It was great. The staff even put anime stuff at the check-in desk.

I am a regular. Their service is excellent and the room is normally upgraded.

I have trouble sleeping on most hotel beds, so the bed problem was not the hotels fault. The hotel staff was very friendly, getting into the spirit of the convention. I look forward to next year. The layout for the convention had improved from last year.

This hotel made me feel important: I was treated well, any questions were quickly answered, or the person who could answer was found. The convention was a new experience for several of the staff, but everyone got into the feel of the atmosphere of an anime convention.

I made reservation for a double room and when I arrived I was told none were available so I had to have a single room. Also I found the bed to be very uncomfortable, especially for the room rate.

I found that the hotel staff when I initially checked in was quite rude and despite my standing in front of the hotel, loaded with bags, I could get no one to help me.

This place was a true horror show. Maybe I just happened to get the two worst rooms in the entire place, but what I know is that what occurred is highly unacceptable. The first room my husband, infant daughter and I got had a section of floor that was rotted and carpeted over (my foot nearly went through it); the drawers had dirt in them, the carpets were badly stained, there was clearly damage on the ceilings, the water was scalding hot, the tv reception was poor, the remote didn't work, the curtains were stained, the bathroom had stains all over the floor that look like they hadn't had a proper cleaning in a long time. The list could go on. I reported all of this to the manager and he basically blew me off. Eventually we were moved to a different room, which was not quite as bad, but not much better either. For a room with two tv's, I find it amazing that neither of the remotes worked at all. One tv kept turning on and off randomly. The carpets look like they hadn't been cleaned in a very long time, the upholstery on the couch and chairs was definitely in need of a cleaning as well and instead of scalding hot water in the shower, this time we were lucky to get it lukewarm. So just when I though it couldn't get worse, it did. We had breakfast at the restaurant and when my husband cut into a raspberry, a bunch of little insects ran out. If I wanted insects for food, I would seek them out, not pay $16.00 for a plate of french toast with insect infested fruit. Needless to say, I got that manager's attention and he did clear the bill, I suspect for fear that I would stand up in the middle of the breakfast crowd and scream "Oh my god, there's a bug in my food!".

If I hadn't been working in the hotel for two days at a conference, I would have packed my bags and taken my family somewhere else. I have stayed in a great many hotels in the course of my travels and this was quite possibly the absolute worst one I have ever been in. I know what I should and shouldn't be seeing and experiencing in a hotel that is considered a luxury hotel. I have yet to get a response to the e-mail I sent to them. I am sure like the complaints I made to the hotel management directly at the front desk regarding my rooms, that too will go ignored.

They must replace all the old windows and install new window blinds. Besides that, the staff did everything very well.

The hotel was lovely and in a nice neighborhood, adjacent to Rock Creek Park and quite close to a Metro station. The room was clean and comfortable, the staff was accommodating and the food in the restaurant was quite good. I did not have a chance to use the pool because I was there for a conference, but I did use the workout room and the equipment was clean and well maintained, with plenty of clean towels for the guests. I thoroughly enjoyed my stay and I only wished I could have stayed longer to enjoy the pool and more time in the park.

This hotel made me feel welcome: The staff was, without exception, friendly. They were aware that I was there to attend a conference at the hotel. When I needed to check in early, I was able to occupy my room right away. The last conference session was after the hotel's check out time and due to the high number of guests checking in, I could not check out late. However, the hotel staff offered to lock up my bags until the conference ended so I would not have to carry them around during the conference closing session.

Our dinner order was incorrect and the crab cakes tasted bad.

This hotel made me feel pampered: There was an excellent minibar and snacks in the room.

It is a great historic hotel with many amenities. It has a great location for the zoo and Wardman park. The Metro station is only a block away.

I loved everything about this hotel. The service was amazing. The staff was terrific.

The hotel was nice. Parking was very expensive. The water pressure and temperature fluctuated quite a bit.

The hotel was easy to find, and located nicely for tourists. The service and comfort levels were amazing. All in all, it's a well spent time.

This hotel made me feel sophisticated: The hotel was really swanky and posh. I felt like one of the idle rich.

The location was great. We got a really good deal on the room. The room was large. We had to switch rooms the first night because there was too much noise in the first room, but the second room was nice.

This was a great stay at the hotel. I intend to return with my family.

I loved the history of the hotel, which they display in the lobby. It's a great idea!

This hotel made me feel relaxed: Their staff was very friendly and easy to work with.

It’s an awesome hotel and awesome customer service. The customer service alone will keep me loyal to this hotel and this brand.

This hotel made me feel inspired: It left me with a good feeling about that trip.