Superb service!
Posted March 30, 2006
by macrophage,
3 reviews
36 year old man with a moderate budget, traveling for business
Due to a mix-up, at check-in I had basically no reservation but the manager and front desk agent went out of their way to call the agent and change the dates. Amazingly my reservation was switched with no problem and surcharge at all.
The service rendered and received was without question above and beyond what I'd expected especially with the discounted rate I'd booked the room.
In fact the day manager and the front desk agent made me feel very at home and at ease by suggesting that if I was hungry that I could go for lunch in the California Plaza while she fixed my reservation. I was treated with the utmost respect and courtesy while my problem was being resolved.
Room 920 was designed for the physically challenged and therefore quite spacious - large door openings and plenty of room to move about. Room very well appointed; large tv; fully stocked mini bar and snacks if you woke up hungry; bathroom very clean with bathsheet towels and the king size bed was VERY comfortable!
I used the 49 cents/minute computer in the business center to print boarding passes but the very slow connection kept timing out and ended up wasting 11 minutes. But this inconvenience would not deter me from staying at the OMNI again.
I love the location as it is close to the Music Center (Dorothy Chandler, Ahmanson and Mark Taper Forum theatres), the Walt Disney Concert Hall, many museums; and very close to Little Tokyo for great authentic and busy Japanese restaurants.
However during the nights this business district becomes quite deserted and the homeless aspect is quite prevalent. A complimentary car service is provided within a 3 mile radius which I would have used if I had not already bought a day bus pass.
Overall I was more than impressed with the OMNI - superior customer service and a thoroughly pleasant 2 night stay!
I am somewhat likely to return to the Omni Los Angeles Hotel.
I would definitely recommend it to friends.
|
|
|---|
| Overall value for price |  | | Check-in process |  | | Quality of service | | | Quality of bed, furniture | | | Room cleanliness | | | Condition of TV & lights | | | Fitness room | | | Room service | | | Hotel restaurant | | | Hotel bar | |
View All Reviews for Omni Los Angeles Hotel
|