Omni Houston Hotel Westside

Access was difficult due to work on roads around hotel.

Staff were all extremely helpful and friendly. I will recommend to

everyone I know that is traveling to Houston.

The pictures online make it seem that the hotel sits on a huge lake... It's basically a small pond around a section of the hotel. During our stay, the pond had a decent amount of floating debris and a slick of some sort on top of the water near the check in counter. Our room with a view was useless because the humidity in the hotel kept the windows dripping with moisture during our entire stay. Overall, the stay was ok, but next time I will definitely stay at a higher end hotel. The Omni tried to charge us almost 50 dollars for using a tiny fridge for our 2 day stay. I had a cooler with us and had planned on using ice to keep our child's milk cold. When I asked about fridge (no they don't have one in the room!), I was told sure they would send one right up. They didn't mention any charges until I received my bill. Almost everything was an additional fee. No breakfast, 5.00 water, etc, you name it, there is a fee. When I complained about the non-disclosed fee for the fridge, they dropped 1 day of charges, but the lady at the front desk refused to clear the entire cost for the fridge. Not a good way to keep customers. Nickel and dime for sure! Lobby is very nice, but rooms are small and lacking in amenities. Not as upscale as they pretend to be.

The stay was much better than I had anticipated and much better than my previous stay. I saw much improvement in the staff and the facilities.

This hotel made me feel inspired: The training of the staff was excellent. I wanted to go home and train my own staff.

The stay was fine and I had no complaints.

There have been major improvements in the location that I used. I would recommend it highly.

This hotel made me feel pampered: They had new bedding and a super turn down service. They had very fast room service.